CJI Middle East & Africa: Keeping new customers "a challenge"

22 September 2020

Retaining new customers to business aviation, in the Middle East and elsewhere, will become progressively more difficult as airlines begin the long journey to resume normal services, according to Mike Berry, Luxaviation Group, President Aviation Services, at CJI’s Middle East & Africa 2020 online conference.

“As borders open and commercial airlines start, people can fall back on the norm. That will be a challenge,” Berry told more than 300 delegates at the conference last week. Responding to a question from Dave Edwards, The Air Charter Association CEO, about what the sector was doing to keep new clients “hooked in”, Berry highlighted the bespoke service business aviation could offer.